Our Quality Policy
At Grant Alexander, quality has guided all of our commitments for over 30 years. It is the foundation of the trust-based relationship we build with the companies and executives we support and with all our stakeholders.
Whatever the assignment – from recruitment to consulting, leadership development, and transformation advisory – our promise remains unchanged: we provide high-quality, custom support for as long as you need it.
We are particularly proud to have earned certification as a training provider. Because it is so demanding, Qualiopi certification is a real badge of quality for those seeking a partner to help with skills development.
Henri VIDALINC
Chairman of Grant Alexander
Interpersonal relationships:
a key performance driver
As an active member of France Qualité, our group is committed to working with a wide range of public and private players to improve quality in all its forms, but especially the quality of interpersonal relationships. Though their importance is often underestimated, these relationships play a decisive role in company performance.
France Qualité is a national collective created from the merger of three separate entities with a clear mission: unite, lead, and coordinate networks committed to continuous progress, management systems, and operational excellence.
Its core missions include: encouraging professionals to share stories and practices, building shared positions, formulating useful recommendations, and helping public authorities to understand the stakes when it comes to quality. The association also plays an active role monitoring relevant information, alerting members to changes, and discussing issues with the authorities in the name of the collective.
As part of the collective, François Humblot, Partner and Founder of Grant Alexander, helped to create the 2020 “Quality White Paper” on interpersonal relationships by authoring a chapter dedicated to employee onboarding. In it he underscores the importance of welcoming new employees in a structured way, with a formal process that is true to the company’s culture and – most importantly – shared by all of the company’s stakeholders.
Continuous improvement is our philosophy
For us, quality goes beyond the framework of the assignment. It is an integral part of our operational excellence policy and is underpinned by rigorous processes which we are constantly improving. Working in synergy with our CSR policy, it helps to enhance the overall performance of your projects.
Our CSR policy
Client satisfaction: an absolute priority
To provide the highest-quality support, we regularly measure satisfaction among our clients, from contacts at companies to the executives we work with directly (candidates, interim managers, coachees, etc.)
We conduct an in-depth client experience assessment for every assignment. This feedback plays a crucial role in helping us to identify areas for improvement and roll out immediate corrective measures if necessary.
This proactive approach strengthens our relationships with stakeholders, ensures continuous improvement of our practices, and keeps us in step with our constantly changing market.
Qualiopi certification: a respected badge of quality
To round out its HR consulting services for companies and other organisations, Grant Alexander also provides trainings as part of its Transformation Advisory business (via its Role Crafting subsidiary). These courses aim to get teams more involved in transformation projects and to stimulate company performance.
As a training provider, we obtained Qualiopi certification by going through a demanding, months-long audit and assessment programme. The criteria evaluated included: our level of expertise, the adequation of our offer with our audience’s needs, and the competency of our trainers.
Qualiopi certification, which must be renewed annually, is a real badge of quality. It guarantees that our trainings comply with regulations and are worthy of your investment. It also makes them eligible for various public funding options.
We received certification in the following category:
TRAINING
OUR EXPERTS
To further professionalize, implement, and oversee our quality policy, we named Léa Suarez-Baylac Head of Quality/CSR and group DPO in 2021.
