{"id":2392,"date":"2025-01-22T11:12:14","date_gmt":"2025-01-22T10:12:14","guid":{"rendered":"https:\/\/www.grantalexander.com\/?page_id=2392"},"modified":"2025-09-05T11:27:33","modified_gmt":"2025-09-05T09:27:33","slug":"our-quality-policy","status":"publish","type":"page","link":"https:\/\/www.grantalexander.com\/en\/the-group\/our-quality-policy\/","title":{"rendered":"Our Quality Policy"},"content":{"rendered":"\n<p>At Grant Alexander, <strong>quality has guided all of our commitments for over 30 years<\/strong>. It is the foundation of the trust-based relationship we build with the companies and executives we support and with all our stakeholders.<\/p>\n\n\n\n<p>Whatever the assignment \u2013 from recruitment to consulting, leadership development, and transformation advisory \u2013 our promise remains unchanged: we provide high-quality, custom support for as long as you need it.<br><\/p>\n\n\n    \n<div class=\"block block-text-quote-image  py-4 px-4 px-lg-0\">\n\n  <div class=\"row justify-content-between flex-md-row-reverse\">\n    <div class=\"col-12 col-md-6 py-2 position-relative\">\n\n                  \t\t\t\t\t\t\t\t  \n      <div class=\"wrapper-image pb-4 pb-md-0\">\n      <figure class=\"\">\n        <img decoding=\"async\" src=\"https:\/\/www.grantalexander.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/Henri-Vidalinc-1000x1000-1-e1746460049979.webp\" class=\"field-image img-fluid\"\n           alt=\"Illustration Image\"            title=\"Henri-Vidalinc-1000&#215;1000-1-e1746460049979\"           width=\"670\"           height=\"1000\"           srcset=\"\"\t\t\n           sizes=\"(max-width: 670px) 100vw, 670px\"                    \/>\n            <\/figure>\n    <\/div>\n        \n      <div class=\"wrapper-citation py-10 ps-10 pe-10 pe-md-4 citation-decoration\">\n                    <div class=\"text-white fs-base-lg\">\n    <p><i><span style=\"font-weight: 400\">We are particularly proud to have earned certification as a training provider. Because it is so demanding, Qualiopi certification is a real badge of quality for those seeking a partner to help with skills development.<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n\n  <\/div>\n \n\n                      <p class=\"text-white m-0 fw-medium\">\n    Henri VIDALINC\n  <\/p>\n \n\n                    <p class=\"text-white m-0\">\n    Chairman of Grant Alexander\n  <\/p>\n \n      <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 py-2\">\n      <div class=\"wrapper-description py-8 px-10\">\n                    <h2 class=\"fs-2 field-title color-dark fw-light text-uppercase\">\n    Interpersonal relationships: <br \/>\r\na key performance driver <br \/>\r\n\n  <\/h2>\n                    <div class=\"field-wysiwyg py-6\">\n    <p><span style=\"font-weight: 400\">As an active member of <\/span><a href=\"http:\/\/www.qualiteperformance.org\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">France Qualit\u00e9<\/span><\/a><span style=\"font-weight: 400\">, our group is committed to working with a wide range of public and private players to improve quality in all its forms, but especially the quality of interpersonal relationships. Though their importance is often underestimated, these relationships play a decisive role in company performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">France Qualit\u00e9 is a national collective created from the merger of three separate entities with a clear mission: unite, lead, and coordinate networks committed to continuous progress, management systems, and operational excellence.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Its core missions include: encouraging professionals to share stories and practices, building shared positions, formulating useful recommendations, and helping public authorities to understand the stakes when it comes to quality. The association also plays an active role monitoring relevant information, alerting members to changes, and discussing issues with the authorities in the name of the collective.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">As part of the collective, Fran\u00e7ois Humblot, Partner and Founder of Grant Alexander, helped to create the 2020 \u201cQuality White Paper\u201d on interpersonal relationships by authoring a chapter dedicated to employee onboarding. In it he underscores the importance of welcoming new employees in a structured way, with a formal process that is true to the company\u2019s culture and \u2013 most importantly \u2013 shared by all of the company\u2019s stakeholders.<\/span><\/p>\n<p><a href=\"https:\/\/www.qualiteperformance.org\/sites\/www.qualiteperformance.org\/files\/file_fields\/2020\/09\/21\/livreblancqualitehorsserie.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #163174\">Read the article (in French)<\/span><\/a><\/p>\n\n  <\/div>\n                 \n      <\/div>\n    <\/div>\n  <\/div>\n \n<\/div>\n\n\n  \n<div class=\"block block-text-link  py-4 px-4 px-lg-0\">\n  <div class=\"row flex-md-row\">\n    <div class=\"col-12 col-md-8 py-4 pe-md-12\">\n                <h2 class=\"fs-2 field-title text-uppercase color-dark pb-4\">\n    Continuous improvement is our philosophy\n  <\/h2>\n    <\/div> \n  <\/div>\n\n  <div class=\"row flex-md-row\">\n    <div class=\"col-12 col-md-8 pe-md-12\">\n                <div class=\"field-wysiwyg\">\n    <p><span style=\"font-weight: 400\" data-mce-style=\"font-weight: 400;\">For us, quality goes beyond the framework of the assignment. It is an integral part of our operational excellence policy and is underpinned by rigorous processes which we are constantly improving. Working in synergy with our CSR policy, it helps to enhance the overall performance of your projects.<\/span><\/p>\n\n  <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-4\">\n      <div class=\"links p-4\">\n                    <h3 class=\"fs-3 field-subtitle text-uppercase fw-medium pb-2\">\n    Our CSR policy\n  <\/h3>\n                  <ul class=\"row list-unstyled m-0\">\n           \n            <li class=\"col-12 pb-2\">              \n                            \t\t\t\t\t\t\n\t<div class=\"wrapper-link\">\n\t\t<a href=\"https:\/\/www.grantalexander.com\/en\/the-group\/our-csr-approach\/\" \n\t\t\ttitle=\"Learn more about our CSR policy \"\n\t\t\tclass=\"field-link arrow-black arrow-left\"\n\t\t\ttarget=\"_self\"\n\t\t\t\n\t\t\t\t\t>\t\t\t\n\t\t\tLearn more about our CSR policy \n\t\t<\/a>\n\t<\/div>\n              \n            <\/li>\n           \n          <\/ul>\n         \n      <\/div>\n    <\/div>    \n  <\/div>\n<\/div>\n\n\n\n<div class=\"block block-offers  py-6 px-4 px-lg-0\">\n\t<div class=\"row\">\n\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t    <h2 class=\"fs-2 field-title field-title--big max-p py-4 mx-auto\">\n    Client satisfaction: an absolute priority<br \/>\r\n<br \/>\r\n\n  <\/h2>\n\t\t\t\t\t\t    <div class=\"field-wysiwyg max-p py-6 mx-auto\">\n    <p><span style=\"font-weight: 400\">To provide the highest-quality support, we regularly measure satisfaction among our clients, from contacts at companies to the executives we work with directly (candidates, interim managers, coachees, etc.)\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">We conduct an in-depth client experience assessment for every assignment. This feedback plays a crucial role in helping us to identify areas for improvement and roll out immediate corrective measures if necessary.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">This proactive approach strengthens our relationships with stakeholders, ensures continuous improvement of our practices, and keeps us in step with our constantly changing market.<\/span><\/p>\n\n  <\/div>\n\t\t\t \n\n\t\t\n\t\t<\/div>    \n\t<\/div>\n<\/div>\n\n\n  \n<div class=\"block block-text-image block-text-image-2-3  py-3\">\n  <div class=\"row flex-md-row\">\n\n        <div class=\"col-md-4\">\n                  \t\t\t\t\t\t\t\t  \n      <div class=\"wrapper-image h-100\">\n      <figure class=\"h-100 aspect-ratio-1-1\">\n        <img decoding=\"async\" src=\"https:\/\/www.grantalexander.com\/en\/wp-content\/uploads\/sites\/2\/2025\/06\/logo_qualiopi-1.jpg\" class=\"field-image object-fit-cover\"\n           alt=\"Illustration Image\"            title=\"logo_qualiopi-1\"           width=\"340\"           height=\"662\"           srcset=\"\"\t\t\n           sizes=\"(max-width: 340px) 100vw, 340px\"                    \/>\n            <\/figure>\n    <\/div>\n      <\/div>\n    \n    \n\n    <div class=\"col-12 col-md  bg-color-dark  pt-12 pe-16 pb-12 ps-12\">\n                <h2 class=\"fs-2 field-title text-white pb-4 text-uppercase\">\n    Qualiopi certification: a respected badge of quality<br \/>\r\n\n  <\/h2>\n                <div class=\"field-wysiwyg text-white\">\n    <p><span style=\"font-weight: 400\">To round out its HR consulting services for companies and other organisations, Grant Alexander also provides trainings as part of its Transformation Advisory business (via its Role Crafting subsidiary). These courses aim to get teams more involved in transformation projects and to stimulate company performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">As a training provider, we obtained Qualiopi certification by going through a demanding, months-long audit and assessment programme. The criteria evaluated included: our level of expertise, the adequation of our offer with our audience\u2019s needs, and the competency of our trainers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Qualiopi certification, which must be renewed annually, is a real badge of quality. It guarantees that our trainings comply with regulations and are worthy of your investment. It also makes them eligible for various public funding options. <\/span><\/p>\n<p><span style=\"font-weight: 400\">We received certification in the following category:\u00a0<\/span><\/p>\n<p><span style=\"color: #ffffff\"><b>TRAINING<\/b><\/span><\/p>\n\n  <\/div>\n            \t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"wrapper-link pt-2\">\n\t\t<a href=\"https:\/\/www.grantalexander.com\/en\/wp-content\/uploads\/sites\/2\/2025\/09\/20230606-Certificat-Qualiopi.pdf\" \n\t\t\ttitle=\"Nouvelle fen\u00eatre : Download the certificate (in French)\"\n\t\t\tclass=\"field-link text-white arrow-white arrow-bottom\"\n\t\t\ttarget=\"_blank\"\n\t\t\trel=\"noopener noreferrer\"\n\t\t\t\t\t>\t\t\t\n\t\t\tDownload the certificate (in French)\n\t\t<\/a>\n\t<\/div>\n \n    <\/div>    \n  <\/div>\n<\/div>\n\n\n  <div class=\"block block-people  pt-3 mt-3\">\n  <div class=\"row bg-color-dark flex-md-row\">\n    <div class=\"col-12 col-md-6 pt-12 pe-16 pb-12 ps-12 col-desc\">\n                  <h2 class=\"fs-2 field-title text-white pb-4\">\n    OUR EXPERTS<br \/>\r\n\n  <\/h2>\n                    <div class=\"field-wysiwyg text-white\">\n    <p><span style=\"font-weight: 400\">To further professionalize, implement, and oversee our quality policy, we named L\u00e9a Suarez-Baylac Head of Quality\/CSR and group DPO in 2021.\u00a0 <\/span><\/p>\n\n  <\/div>\n                 \n    <\/div>\n    <div class=\"col-12 col-md-6\">\n                  \n      <div class=\"splide\" role=\"group\" aria-label=\"Carousel OUR EXPERTS\r\n\" data-splide='{\"type\":\"fade\",\"rewind\":true,\"perPage\":1,\"perMove\":1,\"pagination\":false,\"arrows\":true,\"drag\":true,\"loop\":true,\"autoplay\":true,\"pauseOnHover\":true,\"interval\":3000}'>\n        <div class=\"splide__track\">\n          <div class=\"splide__list\">\n            \n              <div class=\"splide__slide\">\n\n                <a href=\"https:\/\/www.grantalexander.com\/en\/teams\/lea-suarez-baylac\/\" title=\"L\u00e9a  Suarez-Baylac\">\n                \n                                          \t\t\t\t\t\t\t\t  \n      <div class=\"wrapper-image pb-md-0\">\n      <figure class=\"ratio ratio-1x1\">\n        <img decoding=\"async\" src=\"https:\/\/www.grantalexander.com\/en\/wp-content\/uploads\/sites\/2\/2024\/06\/Lea-Suarez-Baylac.webp\" class=\"field-image object-fit-cover\"\n           alt=\"Lea-Suarez-Baylac\"           title=\"Lea-Suarez-Baylac\"           width=\"600\"           height=\"600\"           srcset=\"\"\t\t\n           sizes=\"(max-width: 600px) 100vw, 600px\"                    \/>\n            <\/figure>\n    <\/div>\n  \n                  <div class=\"zone-text text-white p-4 pe-20 ps-md-10\">\n                    <div>\n                          <span class=\"text-uppercase fw-bold\">\n    L\u00e9a \n  <\/span>\n                          <span class=\"text-uppercase fw-bold\">\n    Suarez-Baylac\n  <\/span>\n                    <\/div>  \n                        <div class=\"fs-base-sm\">\n    Group Operational Excellence Manager\n  <\/div>\n                        <p class=\"m-0 fs-base-sm text-uppercase\">\n    Group\n  <\/p>\n \n                         \n                    \n                            \n                  <\/div>\n\n                <\/a>\n              <\/div>\n             \n          <\/div>\n        <\/div>\n        <div class=\"splide__arrows splide__arrows--ltr\">\n          <button class=\"splide__arrow splide__arrow--prev p-1\" type=\"button\" aria-label=\"Previous Slide\" aria-controls=\"splide01-track\">\n            <svg class=\"icon-arrow\">\n              <use xlink:href=\"https:\/\/www.grantalexander.com\/en\/wp-content\/themes\/gra\/images\/pictos-symbols.svg#arrow_right\"><\/use>\n            <\/svg>\n          <\/button>\n          <button class=\"splide__arrow splide__arrow--next p-1\" type=\"button\" aria-label=\"Next Slide\" aria-controls=\"splide01-track\">\n            <svg class=\"icon-arrow\">\n              <use xlink:href=\"https:\/\/www.grantalexander.com\/en\/wp-content\/themes\/gra\/images\/pictos-symbols.svg#arrow_right\"><\/use>\n            <\/svg>\n          <\/button>\n        <\/div>\n      <\/div>\n   \n    <\/div>    \n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>At Grant Alexander, quality has guided all of our commitments for over 30 years. It is the foundation of the trust-based relationship we build with the companies and executives we support and with all our stakeholders. Whatever the assignment \u2013 from recruitment to consulting, leadership development, and transformation advisory \u2013 our promise remains unchanged: we [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":663,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"content-type":"","footnotes":""},"activity":[7],"class_list":["post-2392","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our Quality Policy - Grant Alexander<\/title>\n<meta name=\"description\" content=\"Choose certified expertise. 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